Our Privacy Policy

Updated on 24th May 2018

Under the new GDPR legislation, we are required to ensure that all clients and subscribers are made aware of what personal data is held by us, how and why it is used, how long it is kept for, who it is shared with and the extent of your rights.

Our data controller is Anne Ensoll info@chrisensoll.com

We take your privacy seriously. This privacy policy sets out how, why and for how long we will use your personal data, as well as who it is shared with. It also explains your legal rights as a data subject and how to exercise them.

We collect data for two purposes:

  1. When you make an enquiry about our services, and if you subsequently make a booking
  2. When you sign up for our newsletters

1. When you make an enquiry and a booking

What information do we collect?

When we take your enquiry, we record

  • your name
  • your telephone number (if given)
  • your email address

When you make a booking, we add

  • your telephone number (if not given previously)
  • your date of birth (if given)
  • your relevant medical information (if given)
  • your emergency contact (name and telephone number)

Why do we collect this information?

We collect this information for the purpose of managing your relationship with us as a professional outdoor provider. We use your personal information to:

  • check to see if you have contacted us previously, and if you have previously made a booking with us
  • follow up your enquiry if you don’t book immediately
  • manage your booking
  • create a participant list for each course
  • plan a safe outdoor experience taking into account age and medical information

Who do we share your personal information with?

We never share your information with anyone without your consent.

How do we hold your information?

When you make an enquiry, your personal information is held on a database on an Excel spreadsheet on our personal computer, which is password protected. When you submit a booking form it arrives in our Gmail inbox. All the information given is copied into a Microsoft Word document and stored on the same personal computer. Some of the information from the booking form is also added to the database. The data is backed up on a pen drive and DVD.

How long do we keep your personal information?

If you have submitted a booking form, we delete it from our Gmail account and computer after the booking date, usually within a week. Your personal information stored on the database is kept until the end of the financial year (31st March each year). At the end of the year, we keep your name, what you enquired about, and what you booked (if anything). We delete your email address, your telephone number and your date of birth.

How can you access and correct your information?

You have the right to request a copy of the information that we hold about you – email us on info@chrisensoll.com

How can you make a complaint?

If at any point you have a complaint about how we have handled your personal data, please contact us in the first instance. If you are not satisfied with our response you have the right to complain to the Information Commissioner’s Office (ICO)

2. When you sign up for our newsletters

What information do we collect?

When you subscribe to our weekly and/or monthly email newsletters we record:

  • your name
  • your email address
  • the date of your subscription

Why do we collect this information?

We collect this information for the purpose of sending out our weekly and monthly email newsletters.

Who do we share your personal information with?

We never share your information with anyone.

How do we hold your information?

Your personal information is stored in a database on Mailchimp.

How long do we keep your personal information?

We keep your personal information until you ask to be unsubscribed from the list.

How can you access and correct your information?

You have the right to request a copy of the information that we hold about you – email us on info@chrisensoll.com. You can unsubscribe or update your information at any time by clicking the link at the bottom of each newsletter.

How can you make a complaint?

If at any point you have a complaint about how we have handled your personal data, please contact us in the first instance. If you are not satisfied with our response you have the right to complain to the Information Commissioner’s Office (ICO)